Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, Kublai ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact us within 1 hour of placing your order to request any changes.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with suppliers who prioritize sustainable materials and fair labor practices.
How should I care for my Kublai garments?
Care instructions are located on the inner label of each garment. We recommend cold washing and air drying to maintain fabric integrity.